Have you ever experienced when you reply to email to QuickBooks staff but they can never receive it? I replied thousands times but they can never receive it!!

Hi han8966-outlook,

Thank you for making us aware of this and apologies that this has happened.

Are you able to private message me your Case ID so that I could follow up with the staff member who was helping you out?

Would love to close the loop and resolve your issue.

Kristian.