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November 14, 2023
Question

How can I access payroll

  • November 14, 2023
  • 1 reply
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1 reply

November 14, 2023

Hi info-pantherspiz,

 

Are you getting an error Unable to Create Payrun "This may take few moments depending on the size of your pay run"?

 

If so, there is a reported incident with processing pay run in QBO, a product investigation is being worked on for a fix with the engineers, for reference here's the investigation number INV-95416: Unable to Create Payrun "This may take few moments depending on the size of your pay run".

 

I would recommend contacting our Customer Care Team. That way, one of our support care agents can add your QBO Company ID to the affected users and you can get notifications as soon as a fix has been deployed.

 

We apologize for inconvenience that issue has returned. Our team is now working on testing a fix which should be rolled out to production soon.