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quigley-sj-outlo
October 9, 2020
Question

How can i turn the sound off completely on the app, the sound it makes during reciept capture makes me want to suck start a shotgun.

  • October 9, 2020
  • 3 replies
  • 0 views
Original commenter did not share additional details

    3 replies

    ChristieAnn 11
    October 9, 2020

    Hi there, quigley-sj-outlo.

     

    Welcome to the Community. I'll provide information about the sound when taking a photo of a receipt.

     

    The sound settings during capturing a receipt in the QuickBooks app is a default in the system. Thus, turning this off within the program is unavailable. As a workaround, you can adjust the volume of your device. Please note that this may also affect other features on your phone such as not hearing sounds or alerts from other apps.

     

    You can click this article to see information about the mobile app settings in QuickBooks: Get the most out of your Settings in QuickBooks Online for mobile.

     

    Please refer to this article on how you can attach, and track expense receipts and bills you capture with your phone or email to QuickBooks: Capture and categorise receipts and bills.

     

    I'd suggest visiting our QuickBooks Blog to know about the latest news and updates from QuickBooks Online.

     

    Leave a comment below if you have other concerns. I will be around to help you. Take care!

    iaff801
    October 27, 2020

    Turning down the device volume DOES NOT turn off or turn down the sound. Been thru this already. Why don't these people try this before they answer. 

    Charies_M
    October 27, 2020

    Hello, iaff801.

     

    I appreciate you for sharing your sentiments about the capturing receipt feature in QuickBooks Online.

     

    If turning off the sound volume doesn't work for you, I recommend contacting our QuickBooks Support. This requires a further investigation that our support can thoroughly look into.

     

    Here's how you can reach us:

     

    1. Go to the Help menu at the upper right.
    2. Select Contact Us.
    3. Enter your concern.
    4. Click Let’s talk.
    5. Choose Get a callback. 
    6. Type in your contact info.
    7. Select Confirm my call.

     

    You can check out this article for our most updated contact information: Support hours and types.

     

    If you have any other questions or need further help with this topic, feel free to connect with me again. Have a good one!

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