I am trying to add a new employee and when ive finished the section and want to move on i push next and it show a red circle with a line through it what is wrong

Hi nwqcc,

Firstly, check to be sure all the employee details have been entered correctly and with the correct format such as date of birth, address and so on. If you are adding the address in manually, try selecting from the options provided in the dropdown when first typing in the address, or input a different address as you can change this in the Employee details once they are saved.

Secondly, eliminate any possible browser issues. Ensure you are using Chrome for the best experience with QuickBooks Online, and clear your browser's cache:

1. Hold down Ctrl+Shift+Delete and a pop-up will appear on your screen
2. Select the option 'clear cached images' and make sure the other two options are unticked
3. Select the time range All Time, then Clear Browsing Data
4. Once this is complete, the pop-up will disappear. Please restart your browser and log in once more

If after following these steps you are still unable to proceed, please feel free reach out to our Support Team directly on 1800 046 038 for further troubleshooting.

-Kass