I am unable to reconcile. I am out of balance by the amount of my employees net pay and superannuation. I have entered the wages in employment hero and finalised with ato

Thanks for posting in the Community, jenny-electrowel!

Once the payroll payments have been downloaded in the Transactions tab of QuickBooks Online, we can categorise them using the Payroll Clearing account. And use Superannuation Payable account for Super payments made.

To categorise your payroll payments:

1. Go to Transactions, then select Bank transactions.
2. Select the bank account you use for paying employees, then find and select the transaction.
3. From the Transaction type dropdown, select Expense.
4. From the Category dropdown, select the payroll account, for example, Payroll Clearing.
5. From the GST dropdown, select an appropriate tax code, For example, Out of Scope.
6. Select Confirm.

Let's check from the Transactions tab and go to the Categorised and Excluded tab to check if the payroll payment is shown from there. If no payment payment is showing or downloaded, you can either manually record the payroll payment as an Expense or manually import bank transactions using a CSV file.

You can also check this link to learn more about how to: Matching payroll payments in QuickBooks Online.

Post again in the Community if you have further concerns. I'm around to help you.