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January 28, 2020
Question

I have a message from QB asking for me to allow 3rd party cookies before my payroll component can function. Ive done that but the same message keeps coming up. Solutions?

  • January 28, 2020
  • 1 reply
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1 reply

IntuitLily
January 28, 2020

Welcome to the Community, @hardwickconstruc.

 

I appreciate you performing the steps to allow 3rd party cookies. Since the message keeps coming up, I'd suggest accessing QBO using a private browser. This mode doesn't use the existing cache data and helps us confirm browser-related issues.

 

Depending n your browser, here's how:

 

  • Google Chrome: Ctrl + Shift + N.
  • Mozilla Firefox: Ctrl + Shift + P.
  • Internet Explorer: Ctrl + Shift + P.
  • Safari: Command + Shift + N.

If it works, go back to your original browser and clear the browser's cache or you can also use a supported, up-to-date browser to be thorough.

 

However, if the same thing happens, let's clear Intuit-specific cookies refresh website preferences that might be causing problems when using QBO. Just follow the steps in Step 2: clear Intuit-specific cookies from your browser section in this article: Clear cache and cookies to fix issues when using QuickBooks Online.

 

Let me know how this goes. I'm always up and ready to help if you need anything else. Have a wonderful day!