Skip to main content
August 12, 2021
Question

I'm trying to get my ***** together for tax and the program keeps changing the date on all the trips I imput to today's date??

  • August 12, 2021
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

August 12, 2021

Thanks for reaching out to the Community, mealskitchen78-h.

 

Let's perform some troubleshooting steps to isolate the problem with the mobile app and web browser. This way, we can clear the app’s and browser’s cache to fix any errors in the system.

 

If you’re using mobile app, please refer to the steps below.

 

1.  Close and restart the App.
2. Clear app data. There are two places to clear app data and remove cached data:

  • For Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select Clear data.
  • For iOS - From your phone's settings, select Settings, then General and iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select the Offload App.

3. Power down and restart the phone.
4. Uninstall and reinstall the app.

 

If you’re logging in and enter trips on a web browser, please see troubleshooting steps below. 

 

1. Login on a private browser or incognito window. Here are keyboard shortcuts you can use depending on the browser you're using:

  • Google Chrome: press Ctrl + Shift + N  
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

2. Clear your browser's cache.
3. Use a different browser. 

 

If you're getting the same result after doing the troubleshooting steps provided above, I would recommend contacting our QuickBooks Online Support Team to further check on this one for you.

 

Please keep me posted on how it goes. I'm here to help you out again. Thanks.