I need a finalized pay run rolled back. It was auto-finalized while Pay Run Automation was active. No STP has been lodged, and no super submitted. I'm unable to unlock it

Hello there, Chanel2.

The reason you are unable to unlock your pay run is that the system may have automatically generated and submitted a document to the ATO due to your Automated Pay Runs setup.

To check and unlock your pay run, I recommend contacting our live support team. They have specialized tools to thoroughly investigate the issue and can assist you in unlocking it effectively. If necessary, they can also provide screensharing assistance with your permission to address your concerns in detail.

Here's how to reach them:

1. Go to Help and click the Search tab.
2. In the search field, type in contact support.
3. Click the Contact Us button.
4. Select between the methods to connect with our support.
5. Follow the on-screen steps based on your choice.

I have attached some articles that can help you with setting up and managing your payroll through our software:

• Preparing for Single Touch Payroll (STP) Phase 2
• Single Touch Payroll (STP) Phase 2 Hub

Feel free to use the Reply button below if you have further concerns about your payroll or any QuickBooks-related questions.