Skip to main content
July 3, 2020
Question

If a new employee is setup and accepted why won't ato accept?

  • July 3, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

July 3, 2020

Hi jj-bryers,

 

Could you please provide some more detail on the issue you are experiencing so we can more effectively troubleshoot this with you? As an example, are you trying to lodge a pay run or pay event using Single Touch Payroll and seeing an error? Do you see a validation warning for the employee when lodging a pay run? If you can provide the specific information on the error or so on we will know how best to assist. You can also see here for a list of common errors when lodging and how to resolve, and here for a list of common employee warnings and how to resolve these. 

 

-Kass