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November 14, 2023
Question

Is anyone facing issue with Payroll Tab

  • November 14, 2023
  • 1 reply
  • 0 views
It is taking forever to load the payroll page. even if it get loaded, I am unable to access employee info.

1 reply

November 14, 2023

Hi info1966.

 

Thanks for posting and reporting the payroll issue you have encountered in QuickBooks Online. There is a reported incident with processing pay run in QBO, a product investigation is being worked on for a fix with the engineers, for reference here's the investigation number INV-95416: Unable to Create Payrun "This may take few moments depending on the size of your pay run".

 

I would recommend contacting our Customer Care Team. That way, they can add your QBO Company ID to the affected users and you can get notification as soon as a fix has been deployed.

 

We apologize for inconvenience that issue has returned. Our team is now working on testing a fix which should be rolled out to production soon.