My client has given me access to their company file. They have payroll but I cannot access it. Can anyone help

Good day, davegisb.

The payroll in QBO Australia is powered by KeyPay. The access was given to you might not include the Payroll section or if you're added as a standard user instead of an accountant. 

I would recommend reaching out to your client to verify. You can email or send this article to them on how to add you as an accountant just in case that's what happened: Invite Or Remove An Accountant

You can also share this guide for changing user access in KeyPay just to make sure you have access to both payroll accounts: Manage Users .

Visit us again in the Community if you have other question.