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H
hannah22
April 28, 2020
Question

One employee has 2 supers (50/50). When she was paid this month, only 1 super was accrued.Can we backdate the backdate the super date or at least show the other super?

  • April 28, 2020
  • 1 reply
  • 0 views
She is being paid once a month.

1 reply

Zac Product Champion
Zac Product Champion
April 28, 2020

Hi Hannah22, 

 

Thank you for reaching out on this. 

 

So that we can better support you on your inquiry, do you mind clarifying with "Only 1 super was accrued", was it accruing 50% or 100% of her Super, please? 

 

If it was accrued 100% then it's likely that the other Super wasn't set up correctly in her Employee Settings. Please refer to article below for more info:

 

 

You might also need to unlock, and amend any historical pay run so the new Super setting can get picked up. Please let us know if you require additional assistance on this. Thank you. 

H
hannah22Author
April 29, 2020

Hi Zac,

 

Thanks for your response.

 

"Only 1 super was accrued", was it accruing 50% or 100% of her Super, please?" - 100% of her super. :)

Rebecca_A Product Champion
Rebecca_A Product Champion
April 30, 2020

Thanks Hannah, 

 

As per Zac's reply it may be best to unlock the Pay Run and edit the Employee's earnings to correct the super calculations. 

 

You can do this by following these steps: 

  • Selecting Actions under the Employee's earnings
  • Exclude from Pay Run 
  • Pay Run Actions and Add Employee 

This will update any changes to the Super Settings. 

 

Please reach out if you have any other questions at all. 

-Rebecca 

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