Pay event cannot lodge with ATO as no employees data show up

Hi Elliexu,

If the employees are not marked as closely held, this may be because they have been marked as 'Is Final' in a previously created pay, update or finalisation event. Any employee that has been marked as 'Is Final' will not show up in subsequent pay events as this status indicates no further lodgements need to be made for the employee in that financial year. You can see this by:

1. Select the Employees tab, then Reports.
2. Select Single Touch Payroll (under the subheading ATO Reporting).
3. Change the financial year to 2019-2020 and review your pay events. If there is a Finalisation event showing as created, this automatically marks the employees as Is Final - click into it and delete it, you should then be able to go back to the pay run and lodge the event. 
4. If there is no Finalisation Event, click into your Update or Pay Events to see if the 'Is Final' option was ticked (look at the column on the far right). 

How to proceed depends on a couple of things. If you have only created a Finalisation Event but not submitted it, you can simply delete it and go back to the existing Pay Event to lodge it. If you have already created and lodged a Finalisation, you will need to lodge an Amended Finalisation event to the ATO. If the employees were marked as Is Final in a previous Pay or Update Event, you can use an Update Event to 'undo' this status:

1. Select the Employees tab, then Reports.
2. Select Single Touch Payroll (under the subheading ATO Reporting).
3. Select Create Update Event and enter the financial year and pay schedule. If necessary, use the Actions button to add the employees in and ensure the Is Final option is unticked. Then lodge this with the ATO and you will able to include them in future pay events.

Feel free to reply if you have any further questions as we're here to help!

-Kass