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CP1203
May 5, 2020
Question

Pay Run and STP - Automatically when to Is Final when it shouldn't have been

  • May 5, 2020
  • 1 reply
  • 0 views

Hi

I lodged a Pay Run using STP for March and didn't realise the previous months did not lodge successfully. When I looked at March an Employee was at Is Final. This was done automatically and I am not sure why as it was not the Final Run.

 

I have selected Re Lodge and the previously Lodgement details have disappeared but it still won't let me Lodge any Pay Runs for this Employee.

 

Please advise.

Thanks in advance.

1 reply

L
Lucas - Product Champion
May 6, 2020

Hi CP1203, 

 

It sounds like first you will need to record an Update Event to remove the Is Final status from that employee. 

  1. Select Employees from the left-hand menu.
  2. Select the Reports tab.
  3. Select Single Touch Payroll (found under the ATO Reporting column).
  4. Select the Create Update Event button.
  5. Select the appropriate Financial Year and Pay Schedule, then select Create.
  6. Untick the Is Final option for any employees that don't require that status
  7. Click Lodge with ATO

This will remove the 'Is Final' status from that employee, and you should be able to lodge the Pay Events as usual moving forward. If you are still unable to see the employee when creating a Pay Event, you would be best to reach out to our support team so that we can assist you further and ensure that the information is being submitted successfully. You can give us a call on 1800 046 038, or if you would rather get a call-back from a representative or talk to us via Messaging, follow the steps below:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact us.
  4. Enter a brief description of the issue, then select Next.
  5. Select Start a Chat or Get a Callback to connect to a live support team representative.

-Lucas

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