Pay run didn't export into quickbooks

Hi cklbookk,

If your pay run isn't exporting to QuickBooks, there may be an issue with the connection between the Employees section and the Chart of Accounts in QuickBooks.

I recommend checking if the journals are still connected. To do this:

1. Select Employees from the left menu.
2. Select Payroll Settings, then select Chart of Accounts on the first column.
3. If you see a page that has the message "Get started by connecting to a journal services to import accounts from or create accounts manually", Select the link Journal Service. 
4. Select Connect to a journal service, then select QuickBooks.
5. Select Connect to QuickBooks. Note that it will likely ask for your QuickBooks sign-in credentials.
6. Unlock the affected pay run and re-finalise it.

If you're still encountering this issue, please don't hesitate to get in contact with one of our support representatives by phoning 1800 046 038. Our line is open 8:30am - 6:30pm AEST Mon - Fri.

Alternatively, if you would like a call-back from a representative or talk to us via Messaging, follow the steps below:

1. Select Help (?) at the top right corner of QuickBooks.

2. Under Need support? select Contact us.

3. Enter a brief description of the issue/error message, then select Let's talk.

4. To connect to a team member via chat, select Start a chat, or alternatively you can request a callback from our team by selecting Get a callback.