Payroll is not loading for a company. How to resolve that? It saying the details of this problem have been lodged & investigation on going. But it is urgent for me.

Hi accountant-quick,

Let's try some basic trouble shooting steps to isolate the situation encountered when accessing your payroll tab. Access issues to the Employee section are usually resolved by fixing a setting in the app or browser and/or clearing the cache. Here's how:

For Google Chrome:

1. Select the 3 vertical dots in the top right hand corner
2. Select Settings then  Advance
3. Under Privacy and Security select Content Settings 
4. Select Cookies and Turn off  Block third-party cookies 

For Safari:

1. Select the Gear Icon in the top right hand corner
2. Select Preferences  then Privacy 
3. Next, to Block Cookies tick Never 

On the other hand, you can also use different browser like Google Chrome or Firefox to access your Employees tab.

Feel free to drop a comment below if you need further assistance, we're here to help.