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dorretti
February 15, 2020
Question

Payroll not working in app?

  • February 15, 2020
  • 1 reply
  • 0 views
The page saying that cookies are disable shows in the app instead of the Keypay page.  I have checked and rechecked that our cookies are exactly as the page says.  I have even edited browsers that are installed but are not used.  Why does it not just say you can't do payroll using the app?

1 reply

JenoP
JenoP
February 15, 2020

Running payroll is available in the desktop app, dorretti.

 

However, I can see that our engineers are currently working on an investigation about a cookie error when accessing payroll using the app. 

 

You can temporarily process or create paychecks in the web version of QBO while this is being worked on. Here's the link: https://quickbooks.intuit.com/au/.

 

Also, we would ask you to contact our Payroll Support Team so they can collect your account details. We have created a list of all affected users. This list also serves as a distribution list for email notifications as soon as the issue is resolved.

 

Here's how to reach out to them:

 

  1. Click the Help menu and select Contact Us.
  2. Let them know that you're having a cookies error when accessing the payroll section in the app, then click Let's talk.
  3. Click Get a callback option. 

Reach out to us again in the Community if you have follow-up questions when creating the paychecks in the web version. I'll get back here to offer my help again.

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