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apk19
June 5, 2023
Question

STP lodge finalising declaration for cancelled company

  • June 5, 2023
  • 1 reply
  • 0 views

I am trying to finalise payroll for a "cancelled" company in QBO, effectively a business I do not pay the subscription for, as I went through a restructure and use QBO for the new entity. When I go into QBO it says I have access to reports until next year, but when trying to access these, for most I keep obtaining an error, such as when trying to go to the Employees tab:

Something unexpected happened...

We're very sorry, but something has gone wrong. The details of this problem have been logged and we will be investigating to find out what caused it. If this issue persists, please contact us so we can help.

 

After asking for support in chat, I was told that the only way to finalise STP for a cancelled company is to resubscribe, which is a complete joke for something that would take less than 5 minutes to do, and that I do not require QBO for anything else. Furthermore, I cannot even simply resubscribe to QuickBooks Standard Payroll, but must subscribe to one of their plans and include payroll.

 

Is there any way to lodge a finalising declaration either in QBO or with the ATO directly without resorting to this rort?

1 reply

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IntuitSheila
June 5, 2023

Hi apk19,

 

Thanks for posting in the Community!

 

I understand you only needed to lodge a pay event (Single Touch Payroll) for a cancelled QuickBooks Online account. For cancelled subscription, customers have 1 year read-only access from the cancellation date of the account. As you will be lodging a pay event, this is a change made on the account, thus the system is prompting you an error as you will need to re-subscribe or activate the account to complete the lodgement process.

 

If you still need help with your QuickBooks Online data, please reach out back to our Customer Care Team.

 

Drop by again if you have concerns about your entries or your data in QuickBooks Online.

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