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Hi there, jim110. 

I'll make sure that you can connect with our supports.

You can easily speak with a real person from QuickBooks by contacting our Customer Care Team. It only takes a few easy steps, so don't sweat it. 

Here's how:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To ensure that you'll be assisted on time, please see our support hours.

I suggest getting back to this thread if you need assistance in managing your QuickBooks transactions. I'm always here to help