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August 8, 2023
Question

Verify email and mobile phone number not working for 2 factor authenticator

  • August 8, 2023
  • 1 reply
  • 0 views

The 2 factor authenticator for verifying mobile phone number and email isn't working for 2 factor authenticator for payroll.

 

Can someone please help me on how to fix this as I need to process payroll today.

1 reply

August 8, 2023

HI Build Wealth Finance,

 

Thanks for posting in the Community!

 

There was a reported Product Investigation yesterday with unable to access the Employees tab due to a multifactor authentication prompt. We are happy to inform you that the engineering team has resolved the problem.

 

Please delete the cache and cookies in your browser and try again if the unusual behaviour persists. If you continue to have trouble, try again using a different browser, a different device, a different network, or an incognito window. 

 

Let me know if you need more information about QuickBooks or anything else. I'm always here to help. Have a great rest of the day!