We have an issue with the payroll clearing account not matching the pay run and wages expense

Hi karen121, 

Thanks for contacting Intuit QuickBooks Online. When there is a discrepancy between your payroll clearing account and the payroll system this is normally attributed to missing payroll journals in QuickBooks. A good way check is to count the pay runs in KeyPay and compare the amount in the period to the payroll journals in the payroll clearing account. If a pay run or several are missing, you can export to QuickBooks again by unlocking and re-finalizing the pay run will send the payroll journal again which should then balance the books. If you try exporting and you find the journals are not reaching the correct accounts or at all the first thing to check is the payroll Chart of Account Setup:

1. Select the Employees tab, then Payroll Settings
2. Under the Business Settings heading, select Chart of Accounts
3. Click on Default Accounts to view the setup. If this is incomplete or incorrect, select the relevant accounts to export the journals to and Save. If the accounts you would prefer to use are not in the dropdown list, use the 'Import Accounts' button in the top right hand corner to import the accounts from QuickBooks. 
4. Once you have saved this, open a finalised payrun and select the option 'Export to QuickBooks' to check if they are now exporting correctly.

If this does not resolve the issue or you are seeing an error when trying to export the journals, please reach out to our Support Team directly on 1800 046 038 (for Small business) or 1800 114 837 (for accountants) so we can provide further assistance. You can also contact support by:

1. In your QuickBooks Online, click the Help menu in the upper-right corner.
2. Select Contact us and enter the details of your concern.
3. Click Let's talk and choose Chat or Get a callback.
4. Enter the required information

-Steven