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N
noooooo
May 16, 2020
Question

What do I do if my payrun fails to lodge with ATO?

  • May 16, 2020
  • 2 replies
  • 0 views
The Payrun was submitted on 8/5/20 & is still "submitting to ATO"

2 replies

K
Kass_B - Product Champion
May 17, 2020

Hi noooooo,

 

The ATO has advised their standard payroll event lodgement processes in 72 hours. If the pay event status is still at 'Submitting to ATO' several days later, please reach out to our Support Team directly so they can investigate and escalate as necessary. You can contact them at 1800 046 038, or by:

 

  1. In your QuickBooks Online, click the Help menu in the upper-right corner.
  2. Select Contact us and enter the details of your concern.
  3. Click Let's talk and choose Chat or Get a callback.
  4. Enter the required information.

 

-Kass

H
Hurl
June 1, 2020

Did this end up working or did someone have to intervene? I have the same issue... thanks 

Rebecca_A Product Champion
Rebecca_A Product Champion
June 1, 2020

Hi Hurl, 

 

What status are you seeing on your Pay Event? If it's still processing it can take up to 72 hours to submit successfully.

 

If you are seeing a failed status please let me know if there is a reason or error message attached? 

 

Thanks, 

Rebecca 

S
Sammy8
July 6, 2020

Hello Rebecca,

 

I have been having the same issue. I lodged to ATO on June 30th 2020 and this took days to upload to ATO. Today I had signed in to check the status of the payrun and it says lodge to ATO failed along with this message.

"An error occurred lodging Pay Run
  • Error: 10, Pay Event has reached retry limit"

Please let me know what I can do to fix this. Thank you in advanced.

 

Regards,

Sammy

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