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September 26, 2019
Question

Why can't i find new staff to create timesheet on drop down list?

  • September 26, 2019
  • 1 reply
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1 reply

Adrian_A
September 26, 2019

I'll take it that some of your active employees are not showing when creating a weekly time-sheet, user32996.

 

Our engineers are working on a solution and to find the root cause of this issue. I'd suggest reaching out to our Phone Support Team so your name will be added to the list of affected users. Here's how:

 

  1. Click the ? Help icon, and then Contact us.
  2. Enter create a time-sheet as your keyword.
  3. Click Let's talk.
  4. Choose how you'll want to contact us.
  5. Enter the necessary details to successfully contact them.

 

If this doesn't fit your situation now, you can run a few basic troubleshooting steps to isolate if it's the cache caused this issue. 

 

You can start by using a private or incognito window. Private browsing prevents cache files from being stored on the browser. If it works, you can go back to your regular browser and clear its cache. When this cache is piled up, it will overload the browser with open you've visited.

 

Please let me know how these steps work on your end. I'll make sure to address them.