Why can't I process my pay run?

Thank you for contacting us, Lotus_99.

Being unable to process your pay run in QuickBooks Online is under investigation. Our Payroll Engineering Team is taking the steps  to further analyse the root cause of this issue.

That being said, I highly suggest contacting our QuickBooks Online Support Team. They will pull up your account and add it to the investigation (INV-43919). Doing this will help you get updates about the issue via email.

How to contact customer support:

1. Sign in to your QuickBooks Online company.
2. Click Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.

I appreciate your patience and understanding while we look into this.

Feel free to post again if there's anything else you need. The Community is always here to help you out.