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SG account
June 23, 2020
Solved

Why I am unable to add an employee?

  • June 23, 2020
  • 3 replies
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Why I am unable to add an employee?

Best answer by SG account

Sometimes when adding an employee you may encounter a problem progressing to the next page in the wizard. This is a result of invalid information being entered. Here are the common invalid information. 

  1. Address
  2. Phone number
  3. Special characters

If these things have been checked, confirmed and removed and the issue persists the only option is to enter your own details and once the employee has been added editing the details at that point. If you are still unable to use the correct details at this point you should contact support and speak with a Payroll Expert about having the details amended.

3 replies

S
SG accountAuthorAnswer
June 23, 2020

Sometimes when adding an employee you may encounter a problem progressing to the next page in the wizard. This is a result of invalid information being entered. Here are the common invalid information. 

  1. Address
  2. Phone number
  3. Special characters

If these things have been checked, confirmed and removed and the issue persists the only option is to enter your own details and once the employee has been added editing the details at that point. If you are still unable to use the correct details at this point you should contact support and speak with a Payroll Expert about having the details amended.

G
glenblittle
June 24, 2020

Hi, Im trying to add a new employee and I'm unable to get past the personal details page, I have tried entering in all the details manually but still with no luck.

Please help

thanks

Glen

 

K
Kass_B - Product Champion
June 24, 2020

Hi glenblittle,

 

Thanks for reaching out in the Community! A common reason that the personal details may not be accepted is if the employee's address isn't able to be located (this uses the Google Maps feature which may or may not recognise the address). Try entering in another address such as your own to see if you will be able to continue. You can change this once the employee has been created and added to your books by simply selecting their name and updating their information. 

 

To eliminate an issue with your browser, you can also try clearing the cache to be sure there is no old or invalid data that is restricting you from what you need to do. We'd suggest using Chrome for the best experience with QuickBooks Online, and you can do so by:

 

  1. In Chrome, hold down Ctrl+Shift+Delete and a pop-up will appear on your screen. You can also access this by selecting the Chrome menu (top right corner, three dots in a vertical line) and clicking More Tools, then Clear Browsing Data.
  2. Select the option 'clear cached images' and make sure the other two options are unticked.
  3. Select the time range All Time, then Clear Browsing Data.
  4. Once this is complete, the pop-up will disappear. Please restart your browser and log in once more.

 

I hope the options provided resolve the issue, however if you are still experiencing difficulties please feel free to reach out to our Support Team directly on 1800 046 038. They will be more than happy to record this particular use case and get eyes on the situation to assist you further. 

 

-Kass

S
sudhir1
October 10, 2020

I need to add two new hires

 

S
sudhir1
October 10, 2020

I need to add two new hires. why is T Sheet not excepting it and we are told T sheet aborted the transaction

 

Rebecca_A Product Champion
Rebecca_A Product Champion
October 11, 2020

Hi sudhir1, 

 

Thanks for reaching out. Are you able to provide a little more information on the issue you are having, e.g. have you added the new hires into the Employee section but cannot see them in Tsheets to create timesheets or are you trying to add new hires into Tsheets directly? 

 

Thanks, 

Rebecca  

G
genak
December 10, 2020

I am trying to setup payroll and enter name of employee (which is myself), however keep getting this message: 

ReferenceError: Can't find variable: isEmpty

Rebecca_A Product Champion
Rebecca_A Product Champion
December 10, 2020

Hi genak, 

 

Thank you for reaching out. Are there any special characters being used at all? 

 

If no, please try refreshing your browser or using an Incognito window. 

 

If you continue to have issues please contact the Support Team for further assistance. 

 

Thanks, 

Rebecca 

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