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bcschoolsports
Oct 10, 2023 12:30 AM UTC
Question

A third party made an EFT payment to our customers account in error. How do we reimburse the third party by cheque and remove the credit from our customer's account?

We had to credit the account initially as it was an EFT payment. I need to write a cheque to the third party, and want it to remove the credit on our Customer 's account.  How should I proceed?

1 reply

Trish_T
Oct 10, 2023 8:40 PM UTC

Hi bcschoolsports,

 

Thanks for reaching out here.  To ensure you're able to remove the credit from your customer, and redirect the funds accordingly, I encourage you to contact our QuickBooks Online Payments team.  They'll be happy to work with you in real time, and ensure you're able to correct the transaction and ensure your accounts remain balanced as soon as possible! 

 

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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If you have any other questions, please feel free to reach back out.  We'd be happy to help!

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