Applied a payment to the wrong customer account, can you void it?

Good evening, ShannonBaker.

Thanks for taking the time to join us here in the QuickBooks Community. I'd be happy to provide some information.

QuickBooks provides the option to "Void" or "Delete"  transactions. Voiding a transaction leaves a record in QuickBooks, however, this will not affect your reports or balances. Deleting a transaction will completely remove it from your books. I recommend taking a look at this article as it will provide details, as well as step by step instructions on how to proceed for both options. 

If you have any other questions, feel free to reach back out here.