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troymanary
May 14, 2023
Question

Bug Report & Work Around : Match Foreign Currency Deposit with Payments. If match doesn't find the transaction, fiddle the exchange rate. Match it, then fix exch.

  • May 14, 2023
  • 1 reply
  • 0 views
Bug Report & Work Around : Match Foreign Currency Deposit with Payments.
I am in Canada but do business in both CDN and USD.
I downloaded my USD bank transactions and tried to match the deposit with a Payment, but it didn't come up in the list.  So I edited the payment and cranked up the exchange rate to reduce the CDN amount.  Then the Match was able to find it.  After it was matched, I went back to the Payment and fixed the exchange rate.

1 reply

T
Trish_T
May 15, 2023

Hi troymanary,

 

I appreciate you sharing details of your situation, and how you accomplished your QuickBooks Online goals.  This can definitely prove to be valuable to other Community members.  However, QuickBooks Online also enables you to revalue, or enter your own exchange rates, so they can be applied to foreign currency transactions.  Here's a helpful guide, for your reference.  In addition, here's how to enter home currency adjustments for foreign balances in QuickBooks Online.

 

Should any questions or concerns come to mind, please don't hesitate to reach out.  We're always happy to help!

T
troymanaryAuthor
May 15, 2023

Sorry, but you missed the point.  There is a bug when matching the bank transaction. I fiddled with the exchange rate to work around the bug. Please create a bug report and contact me if you need more details.

 

J
JamesM4
May 15, 2023

Hello troymanary. It's important you're able to use the program without running into issues. In order to get to the bottom of this ASAP, I suggest getting in touch with our support team so they can share your screen and assist you further. You can get in touch with our support team using the details below:

 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I encourage you to try this out and let me know how you make out. I'll be one message away.

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