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somersejt
Jul 24, 2024 9:59 PM UTC
Question

Can I sync my inventory with my Quickbooks online inventory from another payment or invoice source?

using OneSaas to sync with my website, the inventory numbers that are changing on my website are not changing on Quickbooks.
How do I change that?

10 replies

JamesM4
Jul 24, 2024 11:21 PM UTC

Hi somersejt,

 

Thanks for reaching out to us here. I'll be happy to steer you in the right direction so you can get back to doing the things you enjoy. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. Otherwise, are you using a third-party app to sync the transactions?

 

Give this a try and let me know how you make out. I'll be on standby.

somersejtAuthor
Jul 30, 2024 7:05 PM UTC

I've cleared my cache on my browser.  Checking now.  Is this a feature that is supposed to work?  Because it has never worked for me.  I had to export my inventory over, but then manually fix all of the entries.  If it's not tracking it, it will be so much work for nothing.

JamesM4
Jul 30, 2024 10:52 PM UTC

Hello somersejt. Just to confirm, are you having syncing issues while using a different app?

Deity Alpha
Jul 25, 2024 1:08 AM UTC

@somersejt 

Which payment processor do you have?

somersejtAuthor
Jul 30, 2024 6:52 PM UTC

Onesaas.  I  also use Square and I use Quickbooks Connector from Wix website to Quickbooks online

Trish_T
Aug 2, 2024 12:50 PM UTC

Hi somersejt,

 

I appreciate the time you've taken to perform some troubleshooting steps.  Your time is valuable and I feel you would benefit more by contacting our Customer Care team 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. With your consent, they'll connect with you virtually and review the issue in more depth, and assist you with accomplishing your QuickBooks goals as soon as possible.

 

If you have any other questions, feel free to reach out again.  We would be glad to help!

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