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S
somersejt
July 24, 2024
Question

Can I sync my inventory with my Quickbooks online inventory from another payment or invoice source?

  • July 24, 2024
  • 3 replies
  • 0 views
using OneSaas to sync with my website, the inventory numbers that are changing on my website are not changing on Quickbooks.
How do I change that?

3 replies

J
JamesM4
July 24, 2024

Hi somersejt,

 

Thanks for reaching out to us here. I'll be happy to steer you in the right direction so you can get back to doing the things you enjoy. 

 

I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. Otherwise, are you using a third-party app to sync the transactions?

 

Give this a try and let me know how you make out. I'll be on standby.

S
somersejtAuthor
July 30, 2024

I've cleared my cache on my browser.  Checking now.  Is this a feature that is supposed to work?  Because it has never worked for me.  I had to export my inventory over, but then manually fix all of the entries.  If it's not tracking it, it will be so much work for nothing.

J
JamesM4
July 30, 2024

Hello somersejt. Just to confirm, are you having syncing issues while using a different app?

D
Deity Alpha
July 25, 2024

@somersejt 

Which payment processor do you have?

S
somersejtAuthor
July 30, 2024

Onesaas.  I  also use Square and I use Quickbooks Connector from Wix website to Quickbooks online

T
Trish_T
August 2, 2024

Hi somersejt,

 

I appreciate the time you've taken to perform some troubleshooting steps.  Your time is valuable and I feel you would benefit more by contacting our Customer Care team 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. With your consent, they'll connect with you virtually and review the issue in more depth, and assist you with accomplishing your QuickBooks goals as soon as possible.

 

If you have any other questions, feel free to reach out again.  We would be glad to help!

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