Hey everyone. We just started using QuickBooks Online. Half our customers are able to send us bank transfers, while the other half cant. Any ideas how to fix this?

Hello there,

Welcome to the QuickBooks family. It's important you're able to reap the amazing benefits offered by the program without running into issues. Don't worry, I'll be happy to point you in the right direction so you can get back to doing what you love. 

What you've described above is unexpected behavior by the program. That being said, it's vital I have a visual reference of what you're seeing on your end so I can help get to a resolution. Since this is a public platform, I suggest getting in touch with our support team so they can share your screen n a private/secure environment. You ca get in touch with our support using the contact details below: 

• Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.