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LB42468
December 14, 2023
Question

How do I clear out a customers over payment of $0.02?

  • December 14, 2023
  • 1 reply
  • 0 views
The customer over paid the invoice by $0.02 and they do not want it back, how do I clear the $0.02 from their account so that it does not show on my A/R Aging summary?

1 reply

A
Amanda-B
December 14, 2023

Good evening, LB42468. 

 

I appreciate you turning to the Community for support. I'd be happy to help you out!

 

There are a few ways you can handle a customers over payment. This article will provide a few different options you can choose from. You will also find step by step instructions on how to deal with overpayments. Since you've mentioned your customer not wanting a refund for the overpayment, I recommend looking at Option #3 in the article. 

 

Please dont hesitate to reach out if you have any other questions. 

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