How do I issue a refund to a customer for a job that needed to come back for warranty?

Hi eastprairieauto,

Thanks for reaching out here.  Welcome!  QuickBooks Online is a dynamic program to complete all of your bookkeeping tasks with peace of mind.  We understand that there will be times when a customer refund is warranted for goods or services.  I'll be happy to help you reach your QuickBooks goals!

You can create a refund receipt for your customer by following these steps:

1. From the left menu, select + New

2. Click on Refund receipt or Give refund

3. Select the Customer from the ▼ dropdown menu

4. Use the Refund From ▼ dropdown to select the bank you deposited the payment for the invoice to

5. Add the products or services the customer returned in the Product/Service column

6. Enter the date, quantity, rate, amount, tax, and other fields, then select Save and close

Here's a helpful article for your reference, on how to record a customer refund in QuickBooks Online.

Please don't hesitate to reach back out with other questions.  We're here for you!