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SunBaghdad
March 17, 2022
Question

How to Match a Transaction with a Higher Value when a Sale and Refund are together?

  • March 17, 2022
  • 1 reply
  • 0 views

Hi there,  I'm using Moneris, and it does daily deposits, I have QB connected to my website and syncing all the transactions, the issue is that sometimes when we have refunds, Moneris would subtract the refund from a bigger transaction already available to be deposited, in this case I'm not able to match it, as the match system wont show a transaction with higher value. E.g.:  A customer purchased a product for $849, then on the same day another customer requested a refund for $45, then the bank deposit will be $804, now I won't be able to match it with the original transaction nor the refund, what should I do?

1 reply

N
Nick K
March 17, 2022

Hi shams-rxcourse-c.

 

Being able to match your transactions to your bank deposits is a great way to save time when reconciling your accounts in QuickBooks Online. I'd be happy to help you with what to do next.

 

If you are creating individual invoices or sales receipts for the products you sell you can select all the ones that relate to a bank deposit and match them. However, if you're just downloading the transactions from Moneris together as one transaction the only way to reconcile would be to do it manually as they wont match up. I recommend also reaching out to your accountant for assistance as they may know a way to get these matched. If you don't have an accountant no worries. You can go to My Accountant>Find a pro to help to find one in your area.

 

If you have any questions let us know and we'd be happy to help.

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