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userkootenaymacguy
September 30, 2023
Question

I am having an issue with my connected "Squarea new App" Under "Upp transactions", when I attempt to add a new item to square (service or inventory item) No window opens

  • September 30, 2023
  • 1 reply
  • 0 views
The window opens behind the "Sale Details" and cannot be seen unless I close it. I then have to re-open the Sale details to search for the newly created Item that was added to quickbooks. This windo previously opened in front of the "Sale details" window, to edit. I have tried multiple different browsers on different platforms, with the same result.

1 reply

J
JamesM4
October 2, 2023

Hi userkootenaymacguy, 

 

Thanks for joining us in the Community. It's essential you're able to connect your bank and sync your transactions without getting errors. Rest assured, I'll be happy to point you in the right direction so you can get back to doing what you love. 

 

The issue you've described above sounds like a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance. Otherwise, I wish you a great rest of the day. 🙂

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