I do not use QB Time, but employees enter their time on a time sheet. Their entries are being replaced with a QB auto-created product/service "EXISTING Sales - Bkkp Adj".

Hi mmays,

Thanks for reaching out in the Community today! QuickBooks is a versatile program that enables you to get your work done faster. I'll be happy to steer you in the right direction so you can get back to what you love.

If the product/service named "EXISTING Sales - Bkkp Adj" is not listed in your Product/Services list in QuickBooks, this could be an error.

I'd like to start off by troubleshooting this error to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: Clear cache and cookies.

If the timesheet entries are still appearing as "EXISTING Sales - Bkkp Adj", I encourage you to contact our support team so they can assist you further. Here are our contact details:
 

• Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.

Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.