I requested an obboarding call for Thursday. What time is it at? Where is the zoom link? Am I suppose to get an email with this information?

Hi there, 

Welcome to the QuickBooks Community. It's important you're able to recover the write up portion of the first email so you can move forward with your work. I'll be glad to steer you in the right direction from here.

Based on what you've described, I recommend checking your email folders for an email in reference to what you signed up for. In case this email still doesn't show in the junk/spam folder,  I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to help you get the resolution you need in a timely manner. Here are our contact details: 

• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted here. I'll be one message away in case you need anything else.