I want to downgrade my account but I am not able to because it says I have US currency. But I DO NO have any customers or suppliers that use US currency.

Where is your company located? US or CA?

Did you enable the multicurrency feature?

Hi chriswillphotog, 

Thanks for connecting with us here.  Welcome!  We're happy to hear that you'd like to stay with the QuickBooks family.  I'll be happy to help!

QuickBooks Online offers the ability to enable multicurrency for your business when needed.  However, once this feature is turned on, it can't be turned off.  You can review this in your settings.  Here's how;

1. Click on Settings ⚙ in the top right

2. Select Account and settings

3. Open Advanced from the left menu

4. Scroll down to the Currencies section

This is where you'll confirm that it has been activated.

In your situation, you can decide if you'd like to proceed with downgrading your subscription.  To do this successfully there is another option.  The first step would be to export your data from your current QuickBooks account.  Next, you'll need to cancel the account and create a new one so you can import the data and get back to business as soon as possible.  Please note that when a QuickBooks Online account has been cancelled, you can continue to login and gather any information you need for up to one year from the cancellation date.  After one year, the account will be permanently deleted.

If you'd like assistance with this, please don't hesitate to contact us.  

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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