If i refund partially customer money without the return of products. how should i deal with the refund forms differently?

Hi 370564402-qq-com,

Welcome to the Community. It's essential to correctly record your refund to keep your books up to date. QuickBooks Online is a flexible program that simplifies the way you manage your books. I'd be glad to help.

I encourage you to consult an accountant for the best course of action to keep your books balanced. If you don't have an accountant, you can find one near you by clicking on My Accountant on the left navigation menu> and then Find a pro to help.

Let me know if you have questions, I'll be happy to help.