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November 20, 2023
Question

In the app, when filing an expense, the payees show up as customers. My suppliers are not showing up for some reason?

  • November 20, 2023
  • 1 reply
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1 reply

November 20, 2023

Hi davidmurraylacro,

 

Welcome to Community!  The QuickBooks Online mobile app is a great way to stay on top of your books while on-the-go.  Having the ability to select your suppliers when entering bills is essential in maintaining accurate transactions.  I'd be glad to help!

 

If you haven't done so already, I recommend refreshing the app.  Here's how;

 

For iOS;

 

  1. Go to the Menu ☰ and tap Help & Feedback, then Refresh Data
    Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.
  2. Tap Refresh to confirm.

For Android

 

  1. Go to the Menu ☰ then tap More Options
  2. Tap Settings then Refresh Data.
  3. Tap YES to confirm.

If you're still unable to see the list of suppliers, log into your QuickBooks Online account from a web browser.  

 

Should you have any other questions, feel free to get back to us.  We would be happy to assist!