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L
ltaranoff
December 15, 2023
Question

Is it possible to turn off the automatic checkbox to charge a customers credit card on file when using the receive payment function?

  • December 15, 2023
  • 1 reply
  • 0 views
In QBO we have customers who have credit cards linked to their account for us to process payments with. We only charge their credit card for specific invoices and they pay other invoices with direct deposits. When we go into the "receive payment" module the checkbox to charge their credit card is always enabled which has caused us to inadvertently charge their card when we shouldn't have. We do NOT want to remove their credit card on file, just want to change a setting so that check box isn't automatically checked off.

1 reply

A
Amanda-B
December 15, 2023

Good afternoon, ltaranoff.

 

Thanks for turning to the QuickBooks Community for support. I'd be happy to provide some information regarding payments.

 

The option to store a payment method for your customers without having the box automatically checked, isn't available in QuickBooks. I can see how being able to uncheck the box while still saving the customers credit card information would be something you'd like to see, so I recommend leaving feedback by heading to the "Gear" Icon and selecting the "Feedback" option. These comments are viewed and considered by our developers as they create new features and updates for QuickBooks. 

 

If you have any other questions, feel free to reach back out here.

L
ltaranoffAuthor
December 15, 2023

Thank you for your quick response. I have submitted feedback as you've advised. Hopefully they will take it into consideration as it seems like a bit of a "risk" to have it automatically enabled.

A
Amanda-B
December 15, 2023

Thanks, ltaranoff.  We appreciate your feedback! 

 

Im here if you have any other questions. If not, I wish you a great weekend!

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