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sharlyn@evokemed
March 6, 2024
Question

Is Quickbooks customer service a pain to deal with? I am unhappy with their customer service

  • March 6, 2024
  • 1 reply
  • 0 views
- QBO rep said they would issue a refund for a subscription. It has been 2 months and still no refund.
- Have been trying to get in contact with QBO, but always miss their chat hours. 
- No way to contact them by email.
- Their Automated call centre sent refund request form to the wrong email address. When it asked if it was the correct email, I said no, and it replied with "ok I sent it to that email". Then when I tried to connect with QBO again, they said they were closed. 

- I am NOT happy with QBO right now.

1 reply

T
Trish_T
March 6, 2024

Hi sharlyn@evokemed,

 

Thanks for reaching out to us here.  Welcome!  It's essential that you get the support you need, and your experience is not what we would expect.  When a refund request is submitted for a QuickBooks product, the outcome will depend on the eligibility criteria that you will find here.  You will also have the option to submit a refund request directly, so you can receive an email notification with the status.

 

If you would like to connect with a member of our Customer Care team to look further into your previous request, please don't hesitate to contact us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will be able to review the details in more depth from their end, and provide any additional information that may be required.

 

Feel free to reach back out, if you have any other questions.  We would be glad to help!

 

 

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