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mtbikescape
March 2, 2023
Question

Is there any way to refund customers without having to ask them for their credit card number?

  • March 2, 2023
  • 1 reply
  • 0 views
When I create a refund receipt, I currently don't have access to original method of payment in order to process refund and I have to contact my customers in order to process.

1 reply

J
JamesM4
March 2, 2023

Hello mtbikescape, 

 

Welcome to the QuickBooks Community. QuickBooks is a versatile program that helps you achieve your accounting goals. I'll be glad to help share more info so you're on the right path with achieving your goals. 

 

When refunding a customer, the refund is sent to the original payment card. If you'd like to learn more about refunding in QuickBooks, check out the following article as it shows you how to: Void or refund customer payments in QuickBooks Online. You can also record the record a customer refund using the guidance provided in this article here. Let me know if you have other questions, I'll be one message away in case you need anything else. 

 

Otherwise, I wish you a great rest of the day. 

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