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user97408
March 15, 2022
Question

Projects are not showing up in the drop down menu for the Weekly Timesheets

  • March 15, 2022
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

March 15, 2022

I am finding the same, and I see a few other posts about the same issue.  I have been on with support for about 40 minutes now.  As a workaround, I did find that you can still choose the project with a single time entry.  Unfortunately, it may just make more work for you in the interim.

user97408
user97408Author
March 15, 2022

Thanks for the reply! I did figure out I could do them as a single entry but like you said it is time consuming, so I hope they figure it out soon!

March 15, 2022

Hi there,

 

It's vital that that all your hours be entered correctly in your books so that you have your customer and project balances be accurate. QuickBooks Online allows you to create timesheets and associate hours to certain customers or projects so that you can invoice your company time to them. I can provide some insight into hours and projects.

 

There is currently a known issue with selecting projects to assign hours to in weekly timesheets, and our engineers are currently working on getting that resolved. I do appreciate you sharing the workaround you've found, erica b muskoka, as it may help other users assign their hours while the engineering team works on getting this resolved.

 

I recommend reaching out to the support team outside of the Community, as they can verify your account information in the system in order to attach you to the list of affected accounts. This will make it so that once the issue is resolved, you'd receive an email notification. You can reach out to them using one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat
Social Media: Facebook or Twitter.

 

If you have any other questions, feel free to reach out here.

March 15, 2022

Same issue here, I hope this gets fix soon!