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A
accounting-pizza
March 20, 2024
Question

Why aren't my auto-add rules auto adding?

  • March 20, 2024
  • 1 reply
  • 0 views
My Auto-Add rules are correctly being applied, but are not automatically adding to the books. What is going on? This is happening across multiple files.

1 reply

A
Amanda-B
March 20, 2024

Hey there, accounting-pizza.

 

Thanks for reaching out to the Community for support. I'd be happy to guide you in the right direction for the best assistance.

 

Can you try using a private browser (incognito) to see if you get the same results?

 

Ill be on standby. 

A
accounting-pizzaAuthor
March 20, 2024

Tried it in incognito/private in a couple different browsers, still the same error.

A
Amanda-B
March 20, 2024

Thanks for your quick reply, accounting-pizza.

 

I appreciate you trying in a private browser. In this case I recommend reaching out to the support team outside of the Community. They'll be able to view your screen to see what might be happening. They also have the appropriate tools to have this escalated if the feel it is necessary. You can reach them by following these steps:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback


Feel free to reach back out if you have any other questions.

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