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June 3, 2022
Question

Why aren't my customers showing up in the drop down menu?

  • June 3, 2022
  • 1 reply
  • 0 views
I'm adding customers, and they appear on the customers page, but when I create an invoice and type in the customer, they don't show up in the drop down menu. Same issue with services. When trying to add into an invoice, they don't show up although I've added them. I try to add them again, and it says I've already created them.

1 reply

June 3, 2022

Hi rayoflightglassw,

 

Welcome to Community!  It's essential that you're able to complete your QuickBooks goals effortlessly.  I'll be happy to help!

 

I suggest clearing cache on your browser, if you haven't done so already.  If you get the same result, log into your QuickBooks Online account using another browser such as Safari, Google Chrome, Firefox, Edge, Private or Incognito.  Should you experience the same unexpected behavior, please don't hesitate to contact us.  It would be our pleasure to work with you directly and ensure you're back to business as soon as possible!

 

Feel free to reach back out if you have other questions.  We'd be glad to assist!