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R
rudi719
September 26, 2019
Question

A/R Ageing Summary and Customer statements differ

  • September 26, 2019
  • 1 reply
  • 0 views

See 2 screenshots attached. Ageing Summary has the correct Balance but statement shows incorrect balance. Looks like if there is a credit on the Journal it doesnt include it on the statement. Can someone please help as this is urgent and support can't assist. Im using Quickbooks online. 

1 reply

U
username324
September 26, 2019

Hi Rudi719,

Good day ! i'm here to help :)

I understand your concern as the report does not gel to each other. Please not to worry, you can choose the "balance forward" under the statement type and this will resolved the issue.

This is because the "open Item" will only list the open item only. The system are not able to detect the credit it for which open item, thus it is excluded in the report.

Thanks.


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