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info1082
March 24, 2021
Question

How to download/print Mngt reports I get the error {"message":"System is unable to process your request","code":-30006,"detail":"System is unable to process your request.

  • March 24, 2021
  • 1 reply
  • 0 views
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1 reply

A
AileneA
March 24, 2021

Hello, info1082. 

 

Thank you for bringing this up in the Community. I've checked with my resources and verify with the engineering team, the investigation Error:"message":System is unable to process your request",code":-30006,"detail":"System is unable to process your request" has been resolved. If you are still experiencing this unexpected behavior, let's see if this is a browser issue or not, let's try refreshing your browser by clicking the Reload icon or pressing F5 on your keyboard. If the same things happen, we can continue following the recommended troubleshooting steps above.  

 

 

To start, log into your QuickBooks account using a private browser/incognito. Here's how: 

 

  • Press Ctrl+ Shift + N keys on your keyboard (Google Chrome).
  • Press Ctrl+ Shift + P keys on your keyboard (Firefox or Internet Explorer).
  • Press Control+ Option + P keys on your keyboard (Safari).   

 

If the private browsing session works, it means that you need to clear the browser's cache so the system can start fresh. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash.       

  

In case you have other questions about QuickBooks, please post them here. We are available to answer them right away. Stay safe!

M
mrodyanes
April 19, 2021

The same problem persist.

as an incognito does not work either

 

Rose-A
Rose-A
April 19, 2021

Hey there, mrodyanes. Allow me to step in and guide you to the right support who can help you further in getting past this error.

 

Since the troubleshooting steps provided by my peer didn't work, I'd recommend reaching out to our QuickBooks Online Support to have this investigated. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

 

You can use our live messaging option from 8 AM - 6 PM (SAST) Mon-Fri.. Here's how to get in touch with us:

 

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Chat with us.

 

Additionally, I recommend visiting this link: Resource Hub. This will provide you with resources and videos about managing your QuickBooks Online account, webinars, business advice, and user guide.

 

You can always tag me in the comment section if you need further assistance. I want to make you're all set. Have a great rest of your day!

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