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info1082
Mar 24, 2021 5:30 AM UTC
Question

How to download/print Mngt reports I get the error {"message":"System is unable to process your request","code":-30006,"detail":"System is unable to process your request.

Original commenter did not share additional details

5 replies

AileneA
Mar 24, 2021 6:11 AM UTC

Hello, info1082. 

 

Thank you for bringing this up in the Community. I've checked with my resources and verify with the engineering team, the investigation Error:"message":System is unable to process your request",code":-30006,"detail":"System is unable to process your request" has been resolved. If you are still experiencing this unexpected behavior, let's see if this is a browser issue or not, let's try refreshing your browser by clicking the Reload icon or pressing F5 on your keyboard. If the same things happen, we can continue following the recommended troubleshooting steps above.  

 

 

To start, log into your QuickBooks account using a private browser/incognito. Here's how: 

 

  • Press Ctrl+ Shift + N keys on your keyboard (Google Chrome).
  • Press Ctrl+ Shift + P keys on your keyboard (Firefox or Internet Explorer).
  • Press Control+ Option + P keys on your keyboard (Safari).   

 

If the private browsing session works, it means that you need to clear the browser's cache so the system can start fresh. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash.       

  

In case you have other questions about QuickBooks, please post them here. We are available to answer them right away. Stay safe!

mrodyanes
Apr 19, 2021 7:09 PM UTC

The same problem persist.

as an incognito does not work either

 

LieraMarie_A
LieraMarie_A
Jan 22, 2022 9:50 AM UTC

Did anyone ever get a fix for this?  I've been getting this same message for the past 2 days and its now 5pm on Friday so I will not be able to have Intuit address it anytime soon.


I'm here to ensure we can get this sorted out, @cprovasnik.

 

How many reports are included in your management report? Make sure that you don't exceed the maximum limit of 15 reports in one package. I'd suggest removing some of the reports included and make sure it has 15 reports and below only.

 

Here's how:

  1. Go to the Reports menu.
  2. Select the Management Reports tab.
  3. Choose your report period.
  4. Click the drop-down arrow under the Action column and select Edit.
  5. Go to the Reports section.
  6. Remove some reports by clicking the Edit icon and then Delete.
  7. When you're done, select Print or Preview.
  8. Click Print.

 

If you're getting the same error message, please follow the basic troubleshooting steps provided by AileneA. You may have accumulated too much historical data stored in your browser. Clearing them helps resolve any browser-related issue.

 

You're always welcome to post here with any questions you may have about reports. I'll be happy to help you some more. Have a good day.

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