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blaisew
November 14, 2019
Question

Is there a problem with the management reports on QBO? Every time I run the report I get the error message "unexpected server response". Does anyone have this issue?

  • November 14, 2019
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

JasroV
JasroV
November 14, 2019

Hi there, @blaisew.

 

Let's try some basic troubleshooting steps to check if this is a web browser related issue. Sometimes, the stored cache for a long period causes unusual behavior to the browser. Let me show you how.

 

To start, let's access your QuickBook Online (QBO) account via a private/incognito window. Here are the keyboard shortcuts in opening a private/incognito window:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you're able to run reports with ease via a private/incognito window, then we'll have to clear your regular browser cache. This way, it'll prevent unusual behavior to the browser.

 

If the error persists, I suggest using another supported browser.

 

I've also added this great resources for reference in case you want to learn how to customize reports in QBO: CUSTOMIZE REPORTS

 

As always, feel free to leave a comment below if you need further assistant. I'm always here to help. Take care!

B
blaisewAuthor
November 15, 2019

Hi JasroV

 

Partial success!  I used incongnito (Chrome) and the report worked.  So I followed your advice and cleared cache and site info.  But that didn't seem to help when I wasn't in incognito mode.  

 

Any other suggestions?

BlaiseW

 

MariaSoledadG
MariaSoledadG
November 15, 2019

Hi blaisew,

 

Thanks for getting back to us. 

 

Let me route you to our phone support team so they can review your account and get your concern addressed as soon as possible. This way, they can investigate on this if other users are also experiencing this issue.

 

Here's how to reach them:

  1. Sign into your account.
  2. Click Help.
  3. Click Contact us.
  4. Type your concern.
  5. Click Let's talk.
  6. Click Get a callback.

I have included these Help Articles in case you have other questions in QuickBooks Online (QBO).

 

Fill me in if you have other questions. I'd be glad to help.

J
jamespaul
July 21, 2020

Hello, BPierce.

 

I appreciate taking the time to do the steps from JasroV. There are other things you can try to resolve the error messages. I'd be glad to share them to you. 

 

If it happens on other areas in QuickBooks Online, then this might be an internet connection issue. It can cause the error message to appear when accessing certain pages. Try pressing F5 to fresh the management report page, or restart your internet router. 

 

Also, ensure you're using a supported browser to get the browsing experience with QuickBooks Online. Check here for the recommended specs: System requirements for QuickBooks Online and QuickBooks Online Accountant.

 

However, if this only happens when accessing the management reports, then it could be an issue within the system. In this case, I recommend contacting our support team. They can check what's causing the error message and fix it for you. For an updated instruction:

 

  1. Click the Help icon, then proceed with Contact Us. 
  2. Type "unexpected server response when running management reports" or similar in the box.
  3. Click Let's talk. 
  4. Hit Get the number, then fill up the form. 
  5. Click the Get the number button again. 

 

 

After fixing the error messages, you can read our articles if you need help running the reports. Click here ​​​to browse them. The rest of the topics can be found in this page, too. 

 

I'm more than happy to help you out again with QuickBooks Online. Post your replies with the details below and I'll get back to you. Have a nice day ahead. 

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