Hello, When I am exporting trial balance in excel, the excel shows zero balances for all ledgers. How to solve this?

Hello, SK.

We understand how you feel about exporting the trial balance in QuickBooks Online (QBO), and we're here to share an update about this matter.

We have an ongoing investigation about this one that our engineering team is still working on a fix. Rest assured that our engineers are aware of this matter and are diligently working on a fix so you can get back to business seamlessly.

You can contact our Customer Support Team in the meantime. You will be added to the list of impacted users and will receive email notifications once an update is available. You can request that they add your name to the list of individuals affected. Then, provide this investigation number for easy tracking: INV-90274.

Here's how: 

1. Click the Help (?) icon.
2. On the Assistant tab, enter Talk to a human.
3. Enter a short description of your concern and press Enter.
4. Select Contact Us to connect with a live support agent.
5. Choose how you'll want to get in touch with the support.

• Start a chat with a support expert.
• Get a callback from the next available expert.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

You'll want to visit this article to learn more about the exporting process: Export data, reports, lists, and more from QuickBooks Online.

Keep me posted if you have other concerns about managing your reports in QuickBooks Online. I'm always ready to help. Take care, and I wish you continued success. Have a great day!